This is a drafted starting point, not legal advice. Get this reviewed before publishing — the site now collects real personal and payment data via Stripe and GHL, which it didn't when everything ran through Facebook Messenger.
Privacy Policy
Effective date: [DATE]
NatsOvenLove LLC ("we," "us") respects your privacy. This policy explains what information we collect through this website and how it's used.
Information We Collect
- Contact information you provide directly: name, email, phone number, and any order details or messages submitted through our booking, shop, contact, or notify-me forms.
- Payment information: processed directly by Stripe when you pay online. We do not receive or store your full card number.
- SMS/text opt-in: if you choose to be notified by text (restock alerts or order/booking confirmations), we collect your phone number specifically for that purpose.
How We Use Your Information
- To process and confirm bookings, orders, and deposits
- To send order/booking confirmations, pickup reminders, and — if you opt in — restock notifications by email and/or text
- To respond to questions submitted through the Contact page
We do not sell or rent your personal information to third parties.
Text Message (SMS) Terms
By opting in to text notifications, you agree to receive automated messages related to your order, booking, or restock alerts from NatsOvenLove LLC. Message and data rates may apply. Message frequency varies. Reply STOP at any time to unsubscribe, or HELP for help.
Consent to receive texts is not a condition of purchase.
Third-Party Services
We use the following services to run this site and process your information:
- GoHighLevel — website hosting, forms, booking calendar, and email/SMS delivery
- Stripe — payment processing for online deposits (card, Cash App Pay, Venmo)
Each provider has its own privacy practices governing the data they process on our behalf.
Data Retention
We retain order and contact information as needed to fulfill orders, respond to inquiries, and comply with recordkeeping obligations. [NEEDED]: confirm if Nat wants a specific retention period (e.g., delete inactive contacts after X years).
Your Choices
- Unsubscribe from texts at any time by replying STOP
- Request deletion of your contact information at [email protected]
Children's Privacy
This site is not directed at children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time; the effective date above reflects the most recent version.
Contact
Questions about this privacy policy: [email protected]